First Checks
- Use the official download or script URL only.
- Capture the exact command, OS, architecture, app version, and error text.
- Search open and closed GitHub issues before filing a new report.
- Test on a clean profile before connecting sensitive accounts.
Installer Problems
- Download fails: check network access and company proxies.
- Windows SmartScreen or antivirus blocks the binary: verify the source is official before bypassing.
- Windows crash or restart loop: fixed in a recent rebuild — check latest release notes.
- macOS Gatekeeper blocks the app: verify the installer is signed and from the official page.
- Linux blank window: check desktop libraries and Wayland compatibility; try the AppImage.
First Launch and Onboarding
- OAuth hangs: check network, proxy, and system clock accuracy.
- Auto-fetch does not complete: wait one 20-minute cycle after connecting the first account.
- Memory tab is empty: confirm the Obsidian vault path is writable and the first sync finished.
- Missing permissions: on macOS, grant Accessibility, Screen Recording, and Microphone in System Settings.
Integration and Local AI Issues
- Integration does not sync: recheck OAuth permissions and whether the token was revoked at the source.
- Connector accesses more than expected: read the OAuth scope carefully before accepting.
- Ollama URL read-only in the UI: known Windows 11 issue with an existing Ollama server; edit config.toml directly.
- Ollama not detected: confirm port 11434 is open and Ollama is running.
- Common Ollama issues: PATH not picked up, antivirus quarantining, non-standard install location, port conflict, or insufficient memory for the loaded model.